This Agreement sets out the terms and conditions under which B2B Internet Services Ltd will provide and the Customer will receive the Services (as defined below).

Details of which are set out in the Service Order Contract which has been signed by the Customer and subsequently accepted by B2B Internet Services.

1. Definitions
   Unless otherwise stated, the following definitions apply to this policy:
   • "we", "us", and "our" are references to B2B Internet Services Ltd;
   • "you", "your" and "customer" are references to the entity paying for services from B2B Internet Services Ltd;
   • "services" are web hosting, domain registration, support, email and other services or facility provided by us to you;
   • "server" is the computer equipment operated by us in connection to the services provided
   • "charges" are the charges payable by the customer for the provision of services, details of the charges are posted on our web site.
   • "order" is a request from the customer for services to be supplied by us subject to these conditions;
   • "rules" are the rules stated in our Acceptable Usage Policy;
2. Order Acceptance & Delivery
   This Agreement shall be entered into once the customer has signed and returned the Service Order Contract. Once the contract has been accepted, the customer will receive a notification email with the information required to access their account. The date the email is sent, is deemed to be the Start Date of the service. Until this time, we reserve the right to refuse, cancel or reject any order made by the customer.
3. Charges
   Charges for our services and the current rate can be found on our web site. All charges are stated as either 'One-Off' or for a specific 'Recurring' period.
   1. One-Off
      One-off charges are for services such as Domain Registration, SSL Certificates, bandwidth over usage, and other charges indicated as 'One-Off' on our web site. One-Off charges are non-refundable.
   2. Recurring
      Recurring charges are as stated in your Service Order Contract, plus any additional services requested that state a recurring period.
4. Refunds
   Refunds will be made according to the following guidelines. It is the customers responsibility to request the refund.
   1. Money Back Guarantee
      Customer are entitled to full refund within 14 days of the order being placed. The refund will be paid using the same method that the customer used for payment.
      A pro rated deduction will be made if some of the accounts bandwidth has already been used.
      One-Off charges are non-refundable.
   2. Account Cancellation
      After the 14 day Money Back Guarantee has completed, no refund will be given for accounts paid on a monthly basis.
      Customers who chose annual or semi annual, will receive pro rated refund for each whole month not used.
5. Billing
   1. Payment Schedule
      The customer will be invoiced in advance for the recurring charges in the Service Order Contract. 'One-off' charges accrued during the month will be added to the next months invoice.
      If the One-off charges are deemed by us to be excessively high, an invoice for these charges will be issued immediately.
      1. Monthly Payment Schedule
         For customer on a monthly payment plan, Invoices will be issued at the start of each month. The exception being at the commencement of the Service, where an invoice will be issued on receipt of the Service Order Contract pro rated for the rest of that month.
      2. Annual or Semi-Annual Payment Schedule
         Customer on semi-annual or annual payment schemes will be invoiced on the day of the month the Start Date email is sent to the customer. One-off charges will be invoiced monthly as stated above.
   2. Invoices
      The initial invoices will be issued by mail and email. The customer can then select their invoice type in the control panel, where a printable version of the last invoice will be available.
      Payment of all invoices issued by B2B Internet Services Ltd. are due upon receipt of the invoice. If the due sum remains unpaid for 14 days after the invoice date, we reserved the right to temporarily suspend the customer's account and all services provided until payment is made. If the due sum remains unpaid for 28 days after the invoice date, B2B Internet Services Ltd. will be entitled to charge interest on the sum at the rate of 3% over annum above the Bank of England base lending rate from the date of the invoice until the date of actual payment.
   3. Bank charges
      The customer is liable for all bank and credit card charges incurred during payment of the invoice or as a result of failed transactions.
   4. Currency
      All invoices will be issued and payments will be made by the Customer to B2B Internet Services Ltd. in Pounds Sterling (£) at the exchange rate prevailing at the date of the invoice.
6. Server Resources
   Any customer that uses a high amount of server resources will be contacted. In cases where the resource usage is adversely affecting the performance of the server, the account or the script will be suspended/disable and the customer will be contacted. Resources are, but not limited to CPU time, memory usage, and network resources.
7. Terms & Termination
   The initial term of this agreement shall commence on the Start Date for the period of the payment schedule.
   The initial term and service agreement shall automatically be extended until either party gives notice of not less than 14 days.
   Whence the notice of termination is given by the customer the remain charges and refunds shall be made in accordance with sect 4.2 'Account Cancellation' of this agreement. Any outstanding charges for the services provide up to the termination date will be due immediately.
8. Contact Procedure
   Upon any breach of our Rules or this Agreement we will send an email to the address specified in the account contact information. If the customer fails to rectify the breach or we deem it appropriate we will suspend the service provided to the customer.
9. Compliance of Rules
   The Customer agrees that at all times it will comply with the Rules which shall be published by B2B Internet Services Ltd from time to time. We reserve the right to changes the Rules at any time, notice of such changes will be given 14 days in advance. The latest version of the Rules will be available on our web site.
   By entering into this agreement the customer acknowledges that it has read, understands, and by signing the Service Order Contract agrees to be bound to Rules. The customer should note, that the Rules contain restrictions on the use of our services by the customer, or customer's users using the service we have provided our customers.
   The Customer further acknowledges that B2B Internet Services is not obligated to monitor or control the content of the information passing through the customer's account and that is is the sole responsibility of the Customer to make sure that the any material that it and it's users transmit or receive through the services we provide are in accordance of Governing Laws and our own Rules.
10. Limitation of Liability
    We shall not be liable for any claimed damages, which may have resulted from our services being off line or unavailable for any reason or any loss of data resulting from delays, corruption or deletion of data, mis-delivery, non-delivery, or service interruptions. The customer agrees to indemnify and hold B2B Internet Services and our employees harmless from any and all claims, damages, losses, reasonable legal fees, and expenses that may arise or result from any service provided by us to our customer that may damage the customer or any other party.
    We shall cooperate with any investigations of violation of systems or network security and will cooperate with law enforcement authorities in the investigation of possible criminal violations.
11. Governing Law
    This Agreement shall be governed by and construed in accordance with English law.
    Each of the parties to this Agreement irrevocable submits for all purposes in connection with this Agreement to the exclusive jurisdiction of the Courts of England.